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Practice Policies

Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.

• To help you get other services e.g. from the social work department. This requires your consent.

• When we have a duty to others e.g. in child protection cases

Confidential patient data will be shared within the Practice Health care team and with other Health care professionals to whom you are referred for care. Reception and administration staff have access to your medical records to enable them to do their jobs and are bound by the same rules of confidentiality.

Confidential patient data will not be shared with any 3rd party without the written consent of the patient.

Freedom of Information

Freedom of Information Factsheet

Freedom of Information Publication Scheme

Accessing your Medical Records

• Ask at reception for an access form entitled Application to Access Medical Records.

• Ensure that the form is fully completed, using a separate sheet of paper if necessary, and return it together with the fee of £10 (non-refundable).

• Where copy records are required an additional fee will be payable which will not exceed £50 (including the £10 fee above).

• Your request will be considered and you will be advised of the decision within 21 days. There is no facility for immediate access.

Send the application to:

Practice Manager
Gloucester City Health Centre
The Park
Gloucester
GL1 1XR

Leaflet: Accessing your Medical Records

Application form to access your Medical Records

Comments & Complaints

Gloucester City Health Centre has a complaints procedure, which has been setup to deal with any complaints about the service we offer. If you wish to make a complaint, please telephone 01452 891110 and ask to speak to the Practice Manager, who is responsible for administering complaints. A member of the reception team or the Practice Manager can provide you with a copy of our complaints procedure and complaints form.

We are happy to listen to ideas and suggestions that will help to improve our service. Writing to the Practice Manager, putting a comment in the box in the reception or filling our online feedback form are ways of letting us have your comments.

Complaints & Comments Leaflet

Complaints Form

Compliments Form

Zero Tolerance

All practice staff have the right to work without the threat of any form of abuse or violence. Any patient who is rude or mildly abusive may be given a Yellow card, further incidents will result in a red card, with the patient being removed from the Practice list.

Serious incidents will result in an immediate red card with the patient being removed from the Practice list, the patient may also face police charges.



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