• Ask at reception for an access form entitled Application to Access Medical Records.
• Ensure that the form is fully completed, using a separate sheet of paper if necessary, and return it together with the fee of £10 (non-refundable).
• Where copy records are required an additional fee will be payable which will not exceed £50 (including the £10 fee above).
• Your request will be considered and you will be advised of the decision within 21 days. There is no facility for immediate access.
Send the application to:
Gloucester City Health Centre
Leaflet: Accessing your Medical Records
Application form to access your Medical Records
Comments & Complaints
Gloucester City Health Centre has a complaints procedure, which has been setup to deal with any complaints about the service we offer. If you wish to make a complaint, please telephone 01452 891110 and ask to speak to the Practice Manager, who is responsible for administering complaints. A member of the reception team or the Practice Manager can provide you with a copy of our complaints procedure and complaints form.
We are happy to listen to ideas and suggestions that will help to improve our service. Writing to the Practice Manager, putting a comment in the box in the reception or filling our online feedback form are ways of letting us have your comments.
Complaints & Comments Leaflet
All practice staff have the right to work without the threat of any form of abuse or violence. Any patient who is rude or mildly abusive may be given a Yellow card, further incidents will result in a red card, with the patient being removed from the Practice list.
Serious incidents will result in an immediate red card with the patient being removed from the Practice list, the patient may also face police charges.