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Gloucestershire Carers Hub Summer 2020 Newsletter

At this surgery we have a carers’ register this is to enable us to ensure they are offered the help and advice that is available to assist and support them in their valuable caring role. To register as a carer please ask at reception for the relevant form.

If you are a child or adult caring for someone at home or elsewhere who has a physical or mental illness, has learning difficulties, suffers alcohol or drug addiction problems or who is disabled, elderly or frail. 


Most carers do not recognise themselves under the term "carer". They perceive themselves as just helping someone who could not remain living in their own home without the help they provide. A carer can be an adult or a child. Many carers juggle paid work or study with their unpaid caring responsibilities. The term "carer" should not be confused with that of an employed care worker or someone who acts as a volunteer for an organisation. 


Please ask yourself the following questions:

  1. Do you need a health check or advice relating to your own health needs? If so, arrange an appointment with a practice nurse.
  2. Do you need information about services and organisations to help and support you in your caring role? If so, information is available from reception, the waiting room area and through the practice website.
  3. Are you aware of the benefits that may be available to you or the person(s) you care for to help with the cost of caring? If not, information is available from Carers Gloucestershire, Carers UK and Gloucestershire County Council.
  4. Do you need someone to talk to in confidence about your caring situation? If so, contact a carer's support worker at Carers Gloucestershire or Gloucestershire Young Carers.
  5. If you provide a substantial amount of care, do you know about your rights to a carer's assessment through Gloucestershire County Council? If not, contact the adult helpdesk on (01452) 426868. 
  6. Are you aware of the help and support available through Guide and Pals? Guide is the health, social care and disability information service for Gloucestershire.

Pals are the patient advice and liaison service for Gloucestershire providing confidential information, advice and support for patients, families and carers. 

Telephone contact can be made on (08000) 151548 or (0845) 6583888.


Gloucestershire Carers Hub
 is a carer-led, voluntary organisation providing advice, information, support and advocacy to all carers in Gloucestershire. It aims to improve and enhance quality of life for carers. Information regarding and access to free training courses can be obtained by carers who register with this organisation. 

Gloucestershire Carers Hub
Conway House
31 Worcester Street

Tel no: 0300 111 9000

Gloucestershire Young Carers supports children and young adults aged 8-25 years across the county with their caring role, raising awareness of their needs and providing a network of support and social activities.

Gloucestershire Young Carers
7 Twigworth Court Business Centre

Tel no: (01452) 733 060

Carers UK are the voice of carers. This organisation aims to improve carers' lives by fighting for equality and recognition for carers. Carers UK campaigns for change and provides information and advice on carers' rights and how to get advice. 

Carers UK
20 Great Dover Street

Tel no: (020) 7378 4999
Fax no: (020) 7378 9781

Carers line tel no: (0808) 808 7777

 Guide is the health, social care and disability information service for Gloucestershire. Pals are the patient advice and liaison service for Gloucestershire, providing confidential information, advice and support for patients, families and carers.

Sanger House
5220 Valiant Court
Gloucester Business Park

Tel no: (08000) 151 548 / (0845) 6583 888

Gloucestershire County Council's community, adult care and children and families helpdesks can provide advice regarding benefit availability and entitlements to assessment of the needs for carers and those being cared for. A wealth of information regarding various community services is available from them.

Adult helpdesk tel no: (01452) 426 868
Children + families helpdesk tel no: (01452) 426 565 


Gloucester Office
Quayside House
Quayside Wing

Tel no: (01452) 426 000
Fax no: (01452) 425 148

NHS UK Carers Direct

Carers Direct provides carers with a single and comprehensive online resource for carer specific information including:

- guidance on the different stages of caring
- information for claiming benefits
- advice for young carers 
- contact details for local authorities and carer support groups 
- news articles and case studies with videos

A telephone advice line went live on 1st April 2009. Future development will enable carers to receive answers to email enquiries and join online communities and forums.

Advice line telephone number: (0808) 802 02 02

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