Practice Policies


The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.

• To help you get other services e.g. from the social work department. This requires your consent.

• When we have a duty to others e.g. in child protection cases

Confidential patient data will be shared within the Practice Health care team and with other Health care professionals to whom you are referred for care. Reception and administration staff have access to your medical records to enable them to do their jobs and are bound by the same rules of confidentiality.

Confidential patient data will not be shared with any 3rd party without the written consent of the patient.

Freedom of Information

Freedom of Information Factsheet

Freedom of Information Publication Scheme

Accessing your Medical Records

• Ask at reception for an access form entitled Application to Access Medical Records.

• Ensure that the form is fully completed, using a separate sheet of paper if necessary, and return it to the surgery

• Your request will be considered and you will be advised of the decision within 21 days.

• Alternatively you can sign up for online services, this allows your access to your medical records online. It also lets you book appointments and request repeat medication.

Send the application to:

Practice Manager
Gloucester City Health Centre
The Park

Leaflet: Accessing your Medical Records

Application form to access your Medical Records

Comments & Complaints

Gloucester City Health Centre has a complaints procedure, which has been setup to deal with any complaints about the service we offer. If you wish to make a complaint, please telephone 01452 891110 and ask to speak to the Practice Manager, who is responsible for administering complaints. A member of the reception team or the Practice Manager can provide you with a copy of our complaints procedure and complaints form.

We are happy to listen to ideas and suggestions that will help to improve our service. Writing to the Practice Manager, putting a comment in the box in the reception or filling our online feedback form are ways of letting us have your comments.

Complaints & Comments Leaflet

Complaints Form

Compliments Form

Zero Tolerance

All practice staff have the right to work without the threat of any form of abuse or violence. Any patient who is rude or mildly abusive may be given a Yellow card, further incidents will result in a red card, with the patient being removed from the Practice list.

Serious incidents will result in an immediate red card with the patient being removed from the Practice list, the patient may also face police charges.


All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred. p>

Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.

Chaperone Policy

Statement of Purpose:

Surgery Statement of purpose

Inner City CQC Statement

Privacy Notice:

Privacy Notice April 2022

COVID-19 and your information May 2021

SCR coronavirus (COVID-19) supplementary privacy notice

Sharing Information with Gloucester CCG:

Sharing Infomation with Gloucester CCG

NHS Constitution:

How GLOUCESTER CITY HEALTH CENTRE implements the NHS Constitution.pdf

Severnside Medical Practice Business plan, Vision statement:

Severnside Medical Practice Business plan, Vision statement

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