Latest News

Changing Clinical system:

We are delighted to announce that we have received approval to upgrade our patient clinical system and will be going live with SystmOne Tuesday, 25th August 2020.  This upgrade will ensure we can more effectively communicate with other health care providers in the area which will significantly improve information flow from services such as hospitals, community nursing teams and other GP surgeries.  This will result in an improved patient experience.


In order to implement such fundamental change please note the below temporary changes to services:



Please note that we will be unable to issue repeat prescriptions between Monday, 17th August 2020 and Monday, 24st August 2020. Please ensure you have sufficient supplies to last you.

Online services will be turned off during the transfer, it is a manual job to turn it back on. it is a patient by patient process so please bear with us we are working as quickly as possible to get everyone back up and running with new online access.



We will not be able to pre-book routine GP appointments for dates between Monday, 17th August 2020 and Monday, 24st August 2020.


During this period, we will only accept same day, urgent requests for clinical care. All requests will be triaged prior to a GP booking being offered.  If your problem is not urgent, you will be signposted elsewhere or asked to call back at a later date when the reception team are able to pre-book routine GP appointments.


routine GP appointments will be available to book again from Tuesday, 25th August 2020.



All routine nurse services will be suspended between Monday, 17th August 2020 and Monday, 24st August 2020.  The following appointments will still continue and be delivered:

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Thank you in advance for your support whilst our team train and implement this new updated system.

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Face mask exemptions:

Exemption guidance note

14th July 2020

Re: Guidance note for patients requesting exemption letters

We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings.

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask.

Gloucestershire Local Medical Committee has therefore prepared this guidance note as the statutory body that advises and supports all GPs and practice teams across both counties.

The government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this.

The responsibility for issuing exemptions lies with the transport provider not your GP. Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers them to have another reason to be exempted.

Government advice on the use of face coverings can be found here:

Some peopledon't have to wear a face covering including for health, age or equality reasons. Some transport staff may not wear a face covering if it is not required for their job.

We hope that this guidance provides some reassurance for you on this issue.

Yours sincerely,


Dr Penelope West, Medical Secretary, Gloucestershire LMC

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Covid-19 service changes:

In response to the COVID-19 pandemic, changes to health and care services across the South West have had to be implemented quickly, and we would like to know what you, our patients, think about the new ways of working to help us understand how we can best meet the future needs of people living in Gloucestershire.

We are keen to hear about your own experiences of local services, e.g. getting advice from your GP practice, accessing community and mental health support or attending hospital appointments.

Please share your views by completing this questionnaire by 31st July 2020 (it should take around 10-15 minutes to complete). Alternatively, you can email your suggestions, or any other comments about how the local health and care system is responding to the pandemic, to

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Carers Week:

Carers Week runs from Monday 08 until Sunday 14 June 2020 and this year Carers UK is joining forces with Age UK, Carers Trust, Motor Neurone Disease Association, Oxfam GB and Rethink Mental Illness, plus organisations and individuals across the UK, coming together with the aim of Making Caring Visible.

Research released for Carers Week shows:

  • 4.5 million additional people caring for older, disabled or seriously ill relatives or friends since the Covid-19 pandemic
  • Unpaid carers and those not caring just as worried about stress and responsibility of providing care
  • UK public demands better deal for unpaid carers
  • Carers Week charities call on Government to recognise unpaid carers’ efforts and rebuild country’s care and support services

Carers Week 2020 is made possible by Carers UK working together with five other national charities. Together we're asking local communities, organisations and individuals to join us in 'Making Caring Visible'. British Gas, part of Centrica, is the headline supporter of this year's Carers Week. Find out more on the Carers Week website.

Caring can be a hugely rewarding experience but carers often find it challenging to take care of their own wellbeing whilst caring, and find that their contribution to society is not recognised and celebrated. Its impact on all aspects of life, from relationships and health to finances and work, should not be underestimated. Caring without the right information and support can be tough.

That's why, this Carers Week, we're focusing on 'Making Caring Visible' to ensure that carers get the information and support they need from services and the wider public.

Gloucestershire Carers Hub Summer Newsletter

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We are excited to announce that we have started using eConsult for our patients. The service will be available on the practice website and will allow patients to ask for advice about their health conditions, symptoms or request sick notes, GP letters and fit notes online. eConsult is available around the clock, day or night, and on the weekend. You can go to our practice website, click on the ‘Contact our doctors online’ button and tell us what you want advice or help for. Then you fill out a quick online form and the practice will get back to you by the end of the next working day with the next steps. This means you won’t need to come into the surgery unless you need a face to face appointment. You may receive a call, email or text from the surgery with next steps, or to let you know your prescription is ready to collect.

Please do not use this service to request medication, if you need to order medication you can call the prescription ordering line on: 0300 421 1215 or alternatively you can order your medication through your nominated pharmacy.

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The GP surgery is still OPEN however we have decided to close our doors and all routine appointments have been changed to telephone calls.

If you have an appointment at the surgery or need to collect something please knock on the door and a member of staff will answer ASAP.

Our childhood immunisation clinic is still continuing on a Tuesday Afternoon but they will be booked appointments instead of a walk in clinic.

please telephone 891110.

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Improved Access

As of November 1st 2019 we will be offering improved access appointments across the PCN (Kingholm, Gloucester Health Access Centre, Partners in health & Gloucester city health centre) GP appointments will be available 18:30 - 20:00 Monday-Friday, 08:00-12:00 Saturday & Limited appointments on Sunday.

Nurses appointments are available during usual core working hours 08:00-18:30 Monday-Friday.

These appointments are for anyone with a new acute problem, such as tonsillitis or an ear infection or a long-term condition that has become worse eg a chest condition – and needs treating urgently. If you have a complex ongoing problem, it is probably best to follow up with your usual GP who knows you best.

The doctor or nurse that sees you will need your consent to access your medical records for the purpose of the consultation. The Receptionist booking the appointment will check that you give consent. Without your consent, they will not be able to see you in this clinic.

Tests and Referrals to the Hospital will still be dealt with by your own surgery.

Improved Access Poster

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Gloucester Park Run

The surgery has signed up to be a park run practice, There will be a special park run taking place on Saturday 1st June in Gloucester park. There is a park run every Saturday at 9am.

you can find more about being a parkrun practice here

for more details about our local parkrun in Gloucester park here

Involvement in this initiative will help practices:

  • Improve the health and wellbeing of practice staff
  • improve the health and wellbeing of patients, reducing the need for lifelong medication
  • Raise awareness amongst the parkrun community of services that practices provide
  • Help develop a local community and environment centred around wellness generation
  • Support the UK-wide movement to scale up social prescribing activities.

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Blackfriars & Quayside development

Patient Information Event, on Tuesday 4th December 2018 we will be holding a drop-in information event at Eastgate House, Eastgate street, Gloucester, GL1 1PX between 4pm and 7pm.

Gloucester City Health and Gloucester Health Access Centre are looking to relocate to a new purpose build facility as part of the Gloucester Quayside regeneration development. This provides a unique opportunity to improve patient services and working conditions for staff, and address the inadequacies of the current accommodation to respond to the increasing population in the Gloucester locality.

We want to hear your views

Everyone welcome to drop-in and view the current plans and ask questions. Representatives from both practices, Gloucester County Council, The site developers & Gloucestershire Clinical Commissioning Group will be available on the evening to discuss the plans and listen to your views.

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Order your prescriptions over the phone

You can now start ordering your prescriptions over the phone from the NHS Prescription ordering line (POL), we hope this will be a convenient way in which our patient can order there repeat medication. The phone line will be open Monday to Friday 9am - 5pm and will cost a normal local rate.

Tel: 0300 421 1215

prescription odering line.pdf

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Dr A Loader, sexual health clinic

Dr A Loader will be holding a Sexual health clinic on a Wednesday afternoon between 3-5pm, the clinic will include: a confidential sexual health screening service, Advice on all things sexual health, Emergency contraception, All types of contraception & Referrals if required. these will be pre-booked appointments these clinics will also be open to all patients even if they are not registered at the surgery and are part of a wider network of clinics being made available throughout Gloucester.

poster for sexual health clinic.pdf

PracticeClinic TimesAll age / Under 25
Cheltenham Road SurgeryMondayUnder 25
Minchinhampton, The SurgeryTuesday & ThursdayUnder 25
Phoenix SurgeryThursdayUnder 25
Hucclecote SurgeryTuesdayUnder 25
Romney House SurgeryThursdayUnder 25
Yorkleigh SurgeryMondayUnder 25
Church Street PracticeMonday & ThursdayUnder 25
Portland PracticeMondayAll Age
Churchdown SurgeryMondayUnder 25
Mythe Medical Practice (Watledge)Mon-Fri PMAll Age
Walnut Tree (May Lane)ThursdayUnder 25
Hadwen MedicalThursdayAll Age

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